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Response Time
We aim to respond within 24 hours during South African business days. Farmers work early and late — we try to as well.
Frequently Asked Questions
Is Tract available now?
Tract is currently in validation on a working farm in KwaZulu-Natal. We're not accepting new users until the validation period is complete — typically three months of daily operational use. Join the waitlist to be notified when the pilot program opens.
Does it work without internet?
Yes. Tract is offline-first by design. All data saves to your device immediately using a local SQLite database. Synchronization happens automatically when you have connectivity. You'll never see a loading spinner blocking field work.
What crops does it support?
Tract is designed for diversified operations running multiple crop types. Current validation covers sugarcane, avocados, macadamias, and timber. The system is crop-agnostic — activity types and phase definitions are configurable per crop.
What about compliance requirements?
Tract captures GlobalGAP-aligned data by default: weather conditions at application time, operator certifications, PPE confirmation, chemical batch numbers, GPS coordinates, and photo evidence. The fuel system is specifically designed for SARS reconciliation requirements with independent tank and bowser measurements.
Is my data private?
Yes. Your operational data stays on your device until you choose to sync. When synced, data is encrypted in transit and at rest. We do not sell data to third parties, advertisers, or other ag-tech companies.
What devices are supported?
Tract runs on iOS and Android phones and tablets. The interface is mobile-first, optimized for phone use in the field. We recommend a rugged case for field conditions. Web and desktop interfaces are planned for office-based reporting and analysis.
How does offline sync work?
Every action saves locally first. When connectivity is available, Tract synchronizes in the background using a conflict-resolution system that handles multiple devices editing the same data. You can work for days offline and sync when you're back in range.
Can I import my existing field boundaries?
Yes. Tract imports GeoJSON boundaries from QGIS or other GIS tools. The current validation farm imported ~500 fields with boundaries, centroids, and metadata. CSV import for field lists is also supported.
Documentation
Detailed user guides and technical documentation will be available when Tract enters the pilot program. The goal is a system that's intuitive enough to not need a manual — but we'll provide one anyway.